Nacka Municipality

Website and digital workplace in one accessible, common solution

In 2015, Nacka Municipality began the journey towards a new digital solution for its internal and external communications. For several years, the municipality had an external website and an intranet built on SharePoint that had reached their best-before dates. This meant challenges like cumbersome legacy technology, compromises and technical “patchwork quilts.” The solutions no longer satisfied the needs of users, and Nacka Municipality realized the time had come to tackle the question of its digital presence.

  • Where accountability and courage unite

    Early on in the project Nacka Municipality indicated a strong desire to stand at the forefront, with a clear ambition of finding fresh opportunities to encourage dialogue with its stakeholders, both internal and external. It was important for the municipality to summon the courage to try new, modern solutions while addressing key priority issues like sustainability, safety, security and control. Unlike municipalities with traditional websites, Nacka Municipality wanted to bring transparency into focus and had a clear vision for achieving this goal.

  • iPhone Thumbnail
  • NetRelations’ vision of a modern municipal website

    We believe that modern government websites should be built on a powerful conceptual approach to service design. Successfully weaving together a personalized, task-solving digital workplace that promotes cooperation between employees and transparency for citizens represents the key to success for tomorrow’s digital solutions for local governments. The basic requirement for the new solution was therefore to avoid separate website and intranet solutions. Instead, the solutions were to be intertwined with regard to user experience and technology.

A number of principles were formulated

  • Nacka.se should be a common entry point regardless of the type of visitor.

  • Nacka.se should create the conditions for freedom of choice for everyone.

  • Nacka.se stands for transparency, trust and long-term improvement.

  •  
  • Nacka.se aims to promote interaction, knowledge-sharing and dialogue.

  • Nacka.se aims to be the entry point of choice for services and self-service.

We were looking for a partner with a specific knowledge of designing and building a website that can be helpful for the municipality’s stakeholders, be a support for us in our daily work and also challenge our use of the website as a long-term channel.

Lotta Nordström Digital Manager, Nacka Municipality

The experience for Nacka residents: Service in focus

For Nacka Municipality’s new site, we started from the point of view of a Nacka resident and went on a “journey” through the municipality’s service offerings. We identified and gained an understanding of all these journeys as well as the different points of contact between residents and municipality in different situations and across different channels. This gave us a clear picture of what site visitors need at any given moment and in any given context, and what role the site therefore needed for it to be perceived as a continually relevant channel of communication. Linked to this, the concept for Nacka.se placed great focus on the service offerings and how they were packaged, even though the services themselves did not happen to have related e-services. Through a clear focus on services, we opened up the potential for residents to ask questions and submit their thoughts and ideas, contributing to a greater exchange of ideas and an open social interaction between municipality and citizens.

  • A digital workplace

    Nacka’s new digital workplace is an extension of the real world that reflects the employees’ actual workplace and provides a platform that brings together the organization, employees and tools in one place. This digital workplace offers collaboratation and knowledge-sharing among colleagues, access to necessary tools and relevant, timely information from the organization. Both the functionality and information aims to reflect the user’s reality. The more internal elements of Nacka.se that replaced the old intranet are built from a task-based perspective. The digital workplace “figures out” which information is of value to the employee based on the data we have about that user, and employees can also make custom adjustments.

  • iPhones Thumbnail

What to think about when designing a shared, accessible solution

  • Design as useful and user-friendly as possible for both internal and external visitors.

  • Prioritization of the work must take into account different needs for different target groups.

  • Write content and create information structures that work equally well for all groups

  • Do not to let accessibility affect relevance.

Building this type of solution is not a question about whether you are brave or not, it is a result of us honoring our vision of transparency and diversity. In today’s society, where networking is a central part, the demands and the expectations when it comes to the ability to act transparent is absolutely vital for an organization’s credibility. As a municipality the citizens' trust is crucial for our success. Our advice to other municipalities is to have the courage to hold on to this perspective during the project, even if it will be questioned.

Mats Bohman Administrative Director, Nacka Municipality

Nacka.se — A combination of Episerver, Microsoft Azure and Office 365

Managing such a solution places great demands on the selected platform. Nacka.se is built on Episerver for content editing and creating of editorial content. For the operation and licensing of Episerver, Nacka Municipality chose Episerver Digital Experience Cloud Service, a service that in turn uses Microsoft Azure for most of its infrastructure.

  • iPad Image
  • Tomorrow’s municipal websites deliver greater civic value

    With the launch of Nacka.se, we succeeded in delivering a unique concept for a municipal website. Along the way, we actively strove to avoid many of the traditional characteristics of a municipal website. And since we built an “experience layer” on top of the traditional municipal structure, we created a personal interface and thus a personal user experience with plenty of choices for the visitor. Nacka Municipality can now use information proactively in a whole new way.

Nacka Municipality obtained a new and improved platform that is stable and easily maintained, and that enables collaboration both externally and internally in entirely new ways. The employees’ workday has been simplified because they know where to turn to find everything they need. And citizens can more easily request municipal services — whether analog or digital — since a new, clearer solution is available that explains the range of services.

The municipality’s incredibly broad operations and all related information can now be easily grasped by its citizens, who can control and choose the information they are interested in at any given moment — and shape Nacka.se to their own.

Our new solution is praised and we ourselves feel that we have just started to scratch the surface when it comes to all the opportunities our new website offers.

Lotta Nordström Digital Manager, Nacka Municipality

Let's meet

Give us a call, or fill in the form if you want us to call you. We can´t wait to talk about how you can create Digital advantage for your customer and your organisation.
Fresh pastries and some good coffee included ;-)

  • Jesper Viktor Manager EVRY Digital +46 (0)73 3776116
    jesper.viktor@evry.com
  • Filip Berglund Sales Director NetRelations +46 (0)72 3892308
    filip.berglund@netrelations.se